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Amazon Price: EUR 15,54 EUR 12,68 You save: EUR 2,86 (18%). (as of July 26, 2017 8:53 am – Details). Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on the Amazon site at the time of purchase will apply to the purchase of this product.

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

• Decipher the underlying structure of every difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what is not said
• Stay balanced in the face of attacks and accusations
• Move from emotion to productive problem solving

Product Details

  • Paperback: 352 pages
  • Publisher: Penguin Books; 10 Anv Upd edition (November 2, 2010)
  • Language: English
  • ISBN-10: 0143118447
  • ISBN-13: 978-0143118442
  • Product Dimensions: 5 x 0.7 x 7.8 inches
  • Shipping Weight: 8.8 ounces

Customer Reviews

Help using my anger more productively and peacefully!

31 people found this helpful.
 on July 17, 2016
By CGL
For several years I’ve been working in psychotherapy to actually feel my anger – and use it productively so that people don’t walk all over me. I used to be such a people-pleaser, i didn’t even know when I was angry… and then I would unknowingly turn all my anger on myself – in the form of depression and self-criticism. It can still take awhile for me to realize when I don’t like something and am annoyed or frustrated. And when I get angry, I can still become very anxious so it’s tempting to vent, thinking I’m so entitled and right. But venting always turns out bad. Now I’m committed to becoming aware when I don’t like something – sooner and sooner – and setting boundary or at least expressing what I don’t like. Enter this book. It is helping me do all the is MUCH more gracefully. At first I just wanted to set a boundary. Sometimes it came out harsh. Now I understand the importance of staying calm, compassionate and connected with the other person when expressing my likes and dislikes as well as when negotiating and compromising – and staying friends during the whole process! I’m still learning. And reading the book. I’m not depressed anymore. Really. It’s really great.

definitely helpful, worthwhile read, but….

7 people found this helpful.
 on November 6, 2014
By Kevin Healey
I have to agree with a number of other reviews that the examples given, or at least the amount of them, is overkill. Those probably added 20% of additional material that made the really really good findings/insights/lessons harder, for me at least, to digest. I’m not critic or scholar though. Please read this, you’ll find some very helpful lessons.

Don’t Suffer in Silence to Avoid Confrontation

6 people found this helpful.
 on April 20, 2009
By Carol C.
Do you find yourself stewing silently, letting anger and resentment build, because you’re avoiding the discomfort of a difficult conversation? Do you have that one relative or colleague with whom every effort to communicate results in disaster? Before you give up, give this book a try. It provides very specific guidance on how to initiate and the most challenging of conversations and steer them away from disaster.

Should be a part of high school curriculum

 on June 13, 2017
By Avery Ford
As part of self improvement for communication skills I was encouraged by my manager to read this book. At first, I was hesitant because I had just read another (worth reading) book along a similar subject “Crucial Conversations” and because I didn’t believe I had another 272 pages left to learn about conversations. I wasn’t into this book a full chapter before I understood this book was going to be worth reading.

Useful reading for business people and those who seek to improve relationships

2 people found this helpful.
 on April 17, 2010
By David Kim
This is a useful book, but in my mind, is applicable very narrowly to certain business situations.

Not sure how to talk to a teacher, neighbor, employee, boss or volunteer when there’s a problem? This book will help.

12 people found this helpful.
 on April 28, 2015
By Alan Z
Some conversations are easy to have. Some are hard — both in personal life and in business settings. Want to tell a hard-working employee that he’s simply not meeting expectations? Want to discuss some challenges with a customer, or perhaps tell your adult child that you see problems ahead? How about firing a volunteer at your local non-profit? Those are all hard, and many of us avoid those conversations, or muff them, or get totally stressed out about the encounter.

A must for anyone who deals with people…that’s everyone!

3 people found this helpful.
 on April 8, 2015
By chrisgietzen
If you don’t know what to do when a friend PMs you out of the blue on the offense about something you posted on Facebook and you can’t even remember what you could have said to warrant such an attack, this is the book you need to have read and understood! It also helps with any conversations that you need to have with a loved one, a co-worker and client, etc. Highly recommend!

Awesome book

One person found this helpful.
 on September 25, 2016
By Oleksii Fedorov
This is a very good read. Something that I’m already using in personal, family and work relationships. I’m totally going to re-read it a but later to see how my practical experiences match up with the examples in the book and see if I still can improve or something different works better for me in certain situations.

One of the greatest books I have ever read

2 people found this helpful.
 on October 9, 2016
By SCoop
One of the greatest books I have ever read. While I was assigned to read it for a graduate course, it has helped change how I interact with people on a day-to-day basis.