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Amazon Price: £12.69 £12.48 You save: £0.21 (2%). (as of September 19, 2017 10:09 am – Details). Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on the Amazon site at the time of purchase will apply to the purchase of this product.

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

• Decipher the underlying structure of every difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what is not said
• Stay balanced in the face of attacks and accusations
• Move from emotion to productive problem solving

Product Details

  • Paperback: 352 pages
  • Publisher: Penguin Books; 10 Anv Upd edition (November 2, 2010)
  • Language: English
  • ISBN-10: 0143118447
  • ISBN-13: 978-0143118442
  • Product Dimensions: 5 x 0.7 x 7.8 inches
  • Shipping Weight: 8.8 ounces

Customer Reviews

Help using my anger more productively and peacefully!

37 people found this helpful.
 on July 17, 2016
By CGL
For several years I’ve been working in psychotherapy to actually feel my anger – and use it productively so that people don’t walk all over me. I used to be such a people-pleaser, i didn’t even know when I was angry… and then I would unknowingly turn all my anger on myself – in the form of depression and self-criticism. It can still take awhile for me to realize when I don’t like something and am annoyed or frustrated. And when I get angry, I can still become very anxious so it’s tempting to vent, thinking I’m so entitled and right. But venting always turns out bad. Now I’m committed to becoming aware when I don’t like something – sooner and sooner – and setting boundary or at least expressing what I don’t like. Enter this book. It is helping me do all the is MUCH more gracefully. At first I just wanted to set a boundary. Sometimes it came out harsh. Now I understand the importance of staying calm, compassionate and connected with the other person when expressing my likes and dislikes as well as when negotiating and compromising – and staying friends during the whole process! I’m still learning. And reading the book. I’m not depressed anymore. Really. It’s really great.

Good and bad

 on September 3, 2017
By Amazon Customer
I will start with the positive; there are many valuable points and tips to engage in a difficult conversation. I read “Getting To Yes” a long time ago and found that book to be helpful and well written. My issue with “Difficult Conversations” was the writing style. I read many books and enjoy them but this book seemed to be hard work for me to read. The content was simple and explained well; the style of writing bogged me down. This is probably just a personal issue but worth a mention.

Much needed read right now!

 on August 17, 2017
By Jessica Pettitt
This piece of word is so desperately needed then and now. It informed my own writing where I then add the importance of responsibility to who and how we are in the world. Having Conversations That Matter starts with Difficult Conversations. This is how to be Good Enough Now.

Excellent book!

 on September 6, 2017
By Denise MaGee
By far one of the best books I’ve read about communications no matter what type of difficult conversation you’re having. It breaks down the conversation, especially what’s not explicitly expressed and then gives you ways to communicate going forward. There are plenty of examples and ideas how to communicate what feels vulnerable, but ultimately leads to better understanding overall.

Useful reading for business people and those who seek to improve relationships

2 people found this helpful.
 on April 17, 2010
By David Kim
This is a useful book, but in my mind, is applicable very narrowly to certain business situations.

A must for anyone who deals with people…that’s everyone!

3 people found this helpful.
 on April 8, 2015
By chrisgietzen
If you don’t know what to do when a friend PMs you out of the blue on the offense about something you posted on Facebook and you can’t even remember what you could have said to warrant such an attack, this is the book you need to have read and understood! It also helps with any conversations that you need to have with a loved one, a co-worker and client, etc. Highly recommend!

I can’t say enough how much I love this book–EVERYONE SHOULD READ THIS

 on August 22, 2017
By Mandy H.
I can’t say enough how much I love this book–EVERYONE SHOULD READ THIS!! It’s many years of counseling wrapped up in one book! Also, it’s not just for “difficult conversations,” but a great guide on how to talk to people in general. I have re-thought how to approach ANY conversation I have with family, friends, co-workers, and even my young kids!

Awesome book

One person found this helpful.
 on September 25, 2016
By Oleksii Fedorov
This is a very good read. Something that I’m already using in personal, family and work relationships. I’m totally going to re-read it a but later to see how my practical experiences match up with the examples in the book and see if I still can improve or something different works better for me in certain situations.

Great book I have read many times to help with …

 on August 5, 2017
By Linda graham
Great book I have read many times to help with professional work and personal relationships. Highly recommend. I have gone to it multiple times with new understanding each time.

One of the greatest books I have ever read

2 people found this helpful.
 on October 9, 2016
By SCoop
One of the greatest books I have ever read. While I was assigned to read it for a graduate course, it has helped change how I interact with people on a day-to-day basis.